My 90 year old Mother started to experience elder neglect after my brother contracted with Homewatch Caregivers of Beachwood, OH in May 2023. I noticed the neglect when a caregiver rushed out of my Mother's home after answering her questions on her phone and after she clocked out on her phone. We had put my Mother in her wheelchair and brought her to the dining room table, but she wouldn't even help me put my Mother back into her bed after my Mother finished eating her meal. I had to have assistance from my brother and from my aunt even though my Mother was paying for the services from Homewatch Caregivers. I experienced more issues with the caregivers. The caregivers were immature and unprofessional. One caregiver talked about her problems with her boyfriend. Another caregiver talked on the phone too much. She talked to someone about the problems that he was giving her friend who had children. It was extremely unprofessional for them to talk on the phone when they were getting paid to take care of my Mother. A girl lit a candle in the living room because she didn't like the smell of the dirty wipes and the dirty diapers in the trash basket near my Mother's bed. All she had to do was get out of the chair and remove the trash in the basket. She and the other girls did not remove the trash, did not do laundry or perform other job duties until I asked them to perform their job duties. Another girl would eat dinner and do things on her phone instead of removing the trash, instead of doing laundry and instead of checking my Mother's diaper due to her incontinence issues. All of the caregivers fell asleep during their shifts except for one caregiver. I called the agency to complain that the caregivers were sleeping overnight during their overnight shifts. The woman who I spoke with at Homewatch Caregivers never rectified the problems. The caregivers still fell asleep overnight when they assured me that they would wake up to take care of my Mother. They even told me that they would wake me up when I told them that they should wake me up so that we could take care of my Mother together. My Mother had dementia, sleep apnea, congestive heart failure, chronic kidney disease and a pressure ulcer. There was a wound doctor's order to reposition my Mother every 2 hours and to check my Mother's diaper due to her incontinence issues. The caregivers neglected my Mother because they fell asleep instead of keeping a close watch over my Mother and instead of attending to her many health issues. On June 2, 2023 a caregiver who I did not like arrived for the 9:00 p.m. shift one hour early, but she could barely keep her eyes open. She was substituting for the original caregiver who was scheduled for the 9:00 p.m. shift. We changed my Mother's diaper and repositioned my Mother when she arrived. I was tired and I was resting in another room. She was supposed to keep an extremely close watch over my Mother as well as check her diaper continuously. The caregiver called me into the living room sometime before 11:30 p.m. I saw that my Mother was unconscious on the floor next to her bed. I said to the caregiver "I thought you were watching her." She said "I was but." I called 911. The caregiver would not tell me what happened. She was withholding extremely important information from me. She was keeping a secret from me. The EMS took my Mother to the hospital. My Mother died one hour later in the emergency room. When I called the owner of the home care agency he asked the caregiver what happened because I wanted answers and an explanation. She told him that my Mother had gathered the strength to get up on her own and by the time she got there she couldn't prevent her from falling. I was disgusted that the owner told me that he thought that my Mother had gathered the strength to get up and then she fell. That is elderly neglect. The woman was paid to keep my Mother clean, safe and comfortable. The woman was sitting in a chair next to my Mother's bed. My Mother had been laying in the bed. The woman should have prevented my Mother from falling off the bed. That was her job. I was disgusted by the woman's remark "That was her last bm." I think that there is a liklihood that the woman dropped my Mother carelessly. The woman was untrustworthy, selfish and inconsiderate. The owner of the agency sent an unqualified woman to take care of my Mother and to help me. I believe that she was not trained properly on how to take care of an elderly woman with dementia and with health issues. I called the owner to file a complaint, but he will not return my phone calls.

I could not file a complaint about the elderly neglect with the Ohio Department of Health because the ODH holds the license over Homewatch Caregivers of Beachwood, OH but when the legislation when into place the state of Ohio did not give ODH the authority to investigate Homewatch Caregivers. The agency is not Medicare certified, and someone told me that my Mother did not have Medicaid. I could not file a complaint with Medicare because Medicare doesn't investigate private pay home care agencies. I could not complain that the caregivers were neglecting my 90 year old Mother who had died. I could not complain that the caregivers were not supervising my Mother appropriately. I could not complain that they were not attending to the needs of my Mother. I believe that the caregivers were not trained properly to take care of a 90 year old woman who had dementia, sleep apnea, congestive heart failure, chronic kidney disease and a pressure ulcer. I feel that the owner did not inform the caregivers of my Mother's serious health issues. I haven't found a lawyer who will take the case because I was not power of attorney and because the death certificate shows a natural cause of death, congestive heart failure. The caregiver told the EMS that my Mother fell off the bed, but I don't know if the ER physicians knew that my Mother fell off the bed. My Mother had a DNR order so there were no xrays or cat scans. I have to call Adult Protective Services Collaborative for an investigation to take place. This is what I have to do if I want to get the answers to my questions. This is what I have to do if I want to have my complaints heard. I have to report the elderly neglect after my Mother died if I want an investigation because of elderly neglect by the caregivers who worked for Homewatch Caregivers in Beachwood, OH. The owner should take responsibility for his role in the neglect. He did not fix the problems with the caregivers when I addressed the issues. The owner should take responsibilty for sending untrained and unqualified individuals to take care of my Mom. They neglected my Mother while they were being paid to supervise my Mother and to keep an extremely close watch over my Mother due to her health issues. I want to be able to file a complaint with the home care agency even though I was not power of attorney. I should be able to get my questions answered. I should be able to get my questions answered by the owner of the home care agency. I love my Mother. I should be taken seriously because I am a concerned daughter. I will always be my Mother's daughter. I will always love my Mother. It should be easier for a concerned daughter to get her questions answered because her Mother was neglected by paid caregivers. I know that I have
the right to find out the details regarding the elderly neglect incident that happened on June 2, 2023 before my Mother died.

Elderly neglect is an extremely important issue that more people should be aware of. Elderly neglect is more common than people think. Adult children should be aware of elderly neglect. Adult children should be prepared to encounter elderly neglect if their parents are taken care of by caregivers that are paid to supervise them and to help them. Elder abuse and elderly neglect must be reported immediately. The lives of the elderly and the lives of the disabled must be protected. Elderly individuals and disabled individuals deserve love, support and respect. Their lives matter. People that abuse and neglect the elderly and disabled individuals must be held accountable for their actions. The owners of the home care agencies should be held accountable for providing individuals and families with untrained, unqualified and incompetent employees. The employees are paid to provide the necessary services to individuals and to families.

I hope that it will be easier for adult children to file complaints with home care agencies if they are not power of attorney. I hope that the Ohio Department of Health will have the authority to investigate elderly neglect incidents that are perpetrated by employees of Homewatch Caregivers of Beachwood, OH. The caregivers that are provided by Homewatch Caregivers should be investigated immediately when there is a concerned family member. There should be an immediate investigation if the elderly parent has died when there are accusations of elderly abuse or neglect. All children of elderly parents should be heard and listened to when there are concerns of elderly abuse or neglect.

Complaints should be heard and addressed even if adult children were not power of attorney for an elderly parent. I have more difficulty being heard because I was not power of attorney for my Mother. I can't receive the EMS records of the incident that happened when a caregiver called me into the living room when my sweet beautiful Mother was unconscious on the floor next to her bed. I was devastated. I will always be upset by the incident that happened in my Mother's home. I do not know all of the details regarding the incident. I hope that my Mother was peaceful. I hope that she did not experience pain that night. I know that my Mother will always be safe with the Lord.